Common Questions
Are you a factory or trading company?
We own a manufacturing facility, giving us direct control over quality and production for core products.
To offer a broader range and access specialized capabilities, we also source select items from vetted suppliers. This allows us to combine manufacturing strength with flexible sourcing to meet diverse customer needs.
What is your factory's minimum order quantity (MOQ)?
We accept small-batch sample orders, and the minimum order quantity varies depending on the product and style. Flexibility is crucial in global sourcing. For specific details, please feel free to contact us! （E-mail:100@tihe.net）
How long will it take for the order to be shipped after placing it?
The factory's production schedule usually takes 10 to 20 days, depending on the product type, complexity and material requirements. For samples, we can usually ship them the next day.
Can you do customization? Such as LOGO, packaging, colors, etc.?
Yes, we support OEM/ODM customization services, including:
· Logo printing, embossing, or embroidery
· Custom packaging design (color box, instruction, labels, etc.)
· Color, size, or functional modifications
Please provide your specific requirements, and our design team will assist you with sampling and final confirmation.
What shipping methods do you offer? How are shipping costs calculated?
We offer multiple shipping options:
· Sea Freight: Ideal for large orders, delivery time: 25–40 days
· Air Freight: Suitable for urgent orders, delivery time: 5–10 days
· Express Courier (DHL, FedEx, UPS): Best for samples or small shipments, delivery time: 3–7 days
Shipping costs are calculated based on weight, volume, destination, and chosen method. Before order confirmation, we will provide you with a detailed quote and recommend the most suitable logistics solution.
What should I do if I receive defective or incorrect goods?
The factory's production schedule usually takes 10 to 20 days, depending on the product type, complexity and material requirements. For samples, we can usually ship them the next day.
We take customer feedback very seriously. If you receive goods with quality issues or discrepancies from your order, please contact our customer service team within 7 days of delivery, providing photos or videos as evidence. We will:
· Investigate the issue promptly
· Offer free replacement or refund
· Improve our processes to prevent recurrence
We guarantee a quick response and full support to protect your rights and ensure satisfaction.
